At Logicbus, we are committed to providing exceptional customer service. We believe that the best way to do this is by offering a wide range of support resources that are easy to use and help you find the answers you need.
DOCUMENTATION
Explore our documentation and discover all the possibilities that Logicbus offers you.
FREQUENTLY ASKED QUESTIONS
How to Buy in the Online Store?
How are we?
We are a leading company in the sale and distribution of industrial automation products and solutions. Since our founding in 2001, we have provided high-quality, innovative solutions to our clients across various sectors, including manufacturing, food and beverage, automotive, petrochemical, and pharmaceutical industries, among others.
Do you ship worldwide?
Yes, we ship worldwide. You can review our shipping terms and conditions for more details.
Do you only offer the products or brands listen in the online store?
Even if you don't find the specific model or brand you're looking for, our specialists can advise you on an alternative product or brand that meets the technical requirements of your application, or we can help you find the original model.
What are your customer service hours?
At Logicbus, our customer service hours are Monday to Friday from 8:00 a.m. to 6:00 p.m. During these hours, our team is available to provide technical support, product advice, and answer any questions or concerns you may have.
Where are you located?
Our offices are located at 863 Bowsprit Road Chula Vista, CA. 91914
How can I find out the price of an item that is not listed?
If an item shows the message "Please request the price in the chat," you will need to contact
our support
team for more information about the availability and pricing of the item. You can reach us
through our live
chat, by email, or by calling our phone lines.
Office: +1 619 616 7350
Mobile: +1 619 600 1015
For all the other items, the displayed prices apply only on prepaid orders.
Do all prices include shipping costs?
All our listed prices do not include shipping costs unless otherwise stated.
How can I calculate the shipping cost of my order?
Our system calculates the shipping cost for most orders; if not, you can contact us via email
or by phone to
request the calculation, and you will receive the shipping information via email.
Office: +1 619 616 7350
Phone: +1 619 600 1015
What payment methods can I use to place my order?
All our customers may pay for their items using payment methods such as the following, the availability of which may vary: certain credit or debit cards (VISA, MasterCard, American Express), PayPal or Wire Transfer.
How can I use my credit card to pay my order?
NET30 payment term is accepted upon credit approval. Credit is subject to personalized
evaluation. Credit
approval requires 15-30 business days. Credit line is subject to change/evaluation annually.
You can contact us via email or calling our lines to request more information or to apply
for the credit
approval, and then you will be properly receiving the information to your email.
Office: +1 619 616 7350
Phone: +1 619 600 1015
Can I request an invoice for my purchases?
Yes, all your purchases are fully invoiced. The prices shown on our platform do not include VAT.
How long does it take to receive my order?
Delivery time begins after receipt of order confirmation, and all our lead times will depend on the item availability that you are acquiring.
I've already purchased the product; what if I need support or help with installation or configuration?
At Logicbus, we have a team of specialized engineers ready to assist you with the installation and configuration of our products. If you need technical support, you can contact us for professional guidance to ensure your equipment operates correctly from the start. Our commitment is to help you get the most out of your purchase by providing personalized service and supporting you every step of the way.
RMA (Return Merchandise Authorization)
Please complete the following form with the required information to initiate the return authorization process. Our customer service team will review your request and contact you as soon as possible to provide additional instructions and facilitate a satisfactory solution